JOB TITLE:
eCourt Services Specialist V

JOB #:
2738

DIVISION:
Court Services Division

HIRING SALARY:
$58,289.00 annualized

CLOSING DATE:
All positions are open until filled.

EMPLOYEE REFERRAL PROGRAM: This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply).

POSITION SUMMARY:
This position assists in the efforts to transition courts from the business process of the paper filing world to the business processes of the electronic world. The position will be responsible for troubleshooting issues, and providing support to the courts, members of the public (including attorneys) and vendors. This position is responsible for documenting and organizes all support materials to ensure the eCourt Services team is equipped to provide efficient, consistent and reliable customer service. Additionally, this position is responsible for organizing, planning and testing new functionality in all eCourt applications. This position will work on and support multiple projects simultaneously.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

MINIMUM REQUIREMENTS:
The successful candidate will have a Bachelor’s degree and four years of related experience or the equivalent. Directly related experience may substitute for the degree requirement. In addition, this position requires excellent teamwork, communication and problem-solving skills; excellent interpersonal, verbal, and written communication skills and demonstrated customer service skills. The selected candidate must have the ability to work independently with minimal supervision, strong organizational and tracking skills and the ability to work on multiple projects simultaneously. This position is required to work with an analytical and broad business perspective with the ability to delve into detail.

The ideal candidate will also have excellent working knowledge of court procedures, court rules and Arizona statutes; excellent oral and written communications skills including written user manuals and have experience with testing automation systems. Training experience is also preferred. Proficiency in Remedy, Microsoft Excel, PowerPoint and Word are also desired.

Travel level: up to 25%.

This position may be eligible for a hybrid-telework schedule once the employee has completed three (3) months of employment and has sufficiently proven their ability to perform assigned tasks.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

SELECTION PROCESS:
Applicants must be currently authorized to work in the United States on a full-time basis. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview. The Selection Process may include computer testing (Word, Excel, PowerPoint, Outlook, proofreading, typing, etc.) and first and/or second round panel interviews. This is a Regular, Full-time, Exempt position.

BENEFITS:

The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:

• Accrued vacation pay and sick leave
• 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

RETIREMENT:

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer